General Information

Terms & Conditions

By booking a room at Mynd House B&B, you are agreeing that you and all members of your party agree to and are bound by the Terms & Conditions detailed below. Your reservation is made with "Mynd House" and represents a legally binding contract between you and Mynd House.

Please note, if you have made your booking via a third party website (e.g. Booking.com), your contract of booking is with us and not them, and therefore our detailed Terms & Conditions published on our own website (www.myndhouse.co.uk) will take precedence and you are bound by these automatically.

Check In/Out Times

Our Earliest check in is 4.00pm. Latest check in is 7.00pm. (16.00 to 19:00) on the day of arrival. Check-in times outside of those specified must be confirmed with us prior to arrival.

We kindly ask that you please vacate your room by 10.30am (10:30) on the morning of departure to enable us to prepare for our next guests. If you require a late check out, please let us know in advance. A late check out fee may apply.

Reservations & Deposit

You will receive an email confirmation of your booking. Please check this carefully – it is your responsibility to contact us immediately if any details are incorrect. We are not responsible for any details you have omitted to tell us and not bound to keep your booking if our property is not suitable for you (e.g., you arrive with a dog, or a child, wanting a twin room or can't manage the stairs).

Please note the cancellation policy before committing to a reservation.

For us to confirm a reservation, an acceptable and valid credit/debit card is required to secure your booking. For all bookings your card will be debited with 50% of the reservation by way of deposit, regardless of the length of your stay. You may opt to pay the full amount at the time of booking.

If you are unable to secure the booking with a credit/debit card, then we require payment by BACS for the full amount of the stay. We will then send confirmation once the money has cleared.

Please note that we operate a minimum 2-night policy, but in the low season we occasionally take single night bookings, so please call for availability.

Payment

Your final balance payment will be taken online using the same card you used to pay your deposit. If you wish to use another card, let us know. Please ask if you would like a final statement, Unfortunately, we do not accept Diners cards, Corporate Cards or Amex.

Cancellation by the Guest

We are a small business, so cancellations can have a significant impact on us, especially if we have turned away potential guests in favour of someone who has already booked and who then cancels. We strongly advise that you take out travel insurance to cover you if you are concerned that you may need to cancel. We do, however, appreciate that unforeseen circumstances can intervene, and we try to be as sympathetic and helpful as possible in such cases.

In the event of a cancellation up to 5 days prior to the scheduled date of arrival no charge will be made.

If you cancel your reservation within 5 days of the scheduled date of arrival a cancellation charge equivalent to 100% of the stay will be made.

If you reschedule your stay within 5 days of the scheduled date of arrival, a 20% admin fee will be charged.

Guests failing to arrive, without notification, will be charged the equivalent to the total reservation price, regardless of the reason – you will be advised to claim against your travel insurance.

Cancellation by Us

Should it become necessary for us to cancel a booking we will contact you immediately. Any payments made will be refunded in full. Should you wish to, we will attempt to book you into another local bed and breakfast of the same or lower value. Should this establishment be more expensive than Mynd House, we will pay the difference for the first night of your stay. Our liability will not extend beyond these conditions.

General Terms and Conditions

Alcohol

Guests are not allowed to consume their own alcoholic beverages in the public areas or grounds of Mynd House due to our licensing restrictions. We are happy to sell you alcoholic beverages via our honesty bar. Anyone who fails to follow our policy will be charged a corkage fee of £15 per bottle.

CCTV

The building is equipped with 24 hour recording CCTV in public areas for the safety and security of our guests and premises.

Car Parking, Bicycles & Belongings

We have private parking for one space per guest room and is available from 4pm on the day of arrival, unless previously agreed. Cars parked here are at owner’s risk and the management of Mynd House B&B cannot be held responsible for any loss or damage to or from vehicles whilst parked in the car park.

Please note, our car park is designed for the "average" sized car. Space can become tight if more than one guest arrives in an estate or large 4x4 vehicle. If you have a van or larger vehicle, please contact us to discuss before booking as parking cannot be guaranteed.

We have a secure boot room for bicycles.

Any belongings or valuables remain the responsibility of their owners. Any loss, theft or damage however incurred will not be the responsibility of the management of Mynd House B&B.

Children

Mynd House is an adult’s only establishment and nobody under the age of 16 will be permitted to stay.

Change of Room

If a booking is taken out for a specific room and the room reserved is required to meet a specific guest needs or rendered unusable via circumstances beyond our control, we reserve the right to transfer the booking to an alternative room of similar quality.

Damage and Breakages

Please take care of our home. You are responsible and liable for any breakages or damages which you cause to the accommodation or its contents. Please report these as soon as they occur especially if you accidentally spill something so we can efficiently manage the issue - it’s much easier to clean if we know what it is and act quickly. We do not normally charge for breakages, but we reserve the right to charge for repair or making good if the damage is significant.

Data

Some of the data gathered during the course of a booking may be held on computer. We would like to hold this data after your visit to be able to inform you of future offers. If you would prefer us not to hold this information, please let us know.

Insurance

It is your responsibility to ensure that any travel insurance cover you have provides adequate cover for your needs and for the duration of your stay. If you cancel your booking, you will be asked to contact your insurance provider so please ensure you have some in place.

Keys

You have access to the building and your room 24 hours a day throughout your stay using a set of keys given to you when you register on arrival. You have full responsibility of these keys for the duration of your stay. Lost keys will be charged at £40.00 per set.

Liability

We do not accept any liability for any damage, loss or injury to any member of your party or any vehicles or possessions, unless proven to be caused by a negligent act by ourselves or our employees whilst acting in the course of their employment.

Lost Property

Any lost property items will be disposed of at the end of the subsequent month after which the visit took place. Should you wish an item to be returned to you, a minimum charge of £10 will be charged to cover postage, packing and administration. It is your responsibility to contact us should you think you may have left an item behind. Items sent will be by the cheapest method available. Should you require a particular courier or insurance level, please advise us. We hold no responsibility for the loss or damage of your item whilst n transit.

Prices

We reserve the right to change our prices at any time. This does not affect bookings already made. All prices include VAT.

Respect & consideration towards other guests and the bed & breakfast

If you are using our lounge after 10pm, please be considerate to all of our guests and the rooms above the lounge by keeping the noise to a minimum.

Please note our lounge & bar are for guests use only.

Guests come and go depending on the nature of their stay, front door keys are provided, please ensure that you close the front door after you leave or enter the building for your security and the security of other guests staying at the B & B.

Smoking & Vaping

We operate a strict no-smoking policy throughout the building. Smoking is permitted outside in our garden, where an ashtray is provided. If the ashtray is not used, an extra charge may be levied for the cleaning up of cigarette butts.

It is against the law to smoke in a public building. Out of fairness to the next guest and to maintain our integrity as a clean and non-smoking establishment, please do not smoke in your bedroom. If we deem there to be a smell of smoke after your departure which disrupts or affects future bookings, we will make a charge to compensate us for this. It is usual for us to charge a minimum of an amount equal to a further night’s stay.

Please note that vaporizers and e cigarettes are included in the above smoking policy.

Termination Policy

Mynd House reserve the right, at its discretion, to terminate, without notice, an individual’s stay was deemed necessary through unacceptable behaviour or because of actions which are likely to endanger or offend others (Please note that non-compliance of our non-smoking policy may constitute termination). In such circumstances any outstanding account must be settled, no refunds will be made.

Wi-Fi Access

Wireless internet access is provided free of charge throughout the house. By using our Wi-Fi Service, you automatically agree to the terms and conditions of use in force at the time.

Access Statement & Information

Mynd House is on a hill and is accessed by two driveways. From the drive our front door can be accessed either by a ramp or four steps with a handrail on one side. On the ground floor we have a twin/double guest room and all other guest rooms are accessible via the staircase with handrails on one side. If you have any concerns over accessibility to our rooms, please do not hesitate to contact us to discuss your requirements.

There are four steps from the drive to the front door with a handrail on one side. There is also a ramp to the front door. There is a twin/double guest room on the ground floor